Telephone Customer Support:
Phone: +1-302-261-2009 Fax: +1-415-520-2032
Customer Support Representatives are available Monday to Friday
During Business Hours: 08:00AM - 17:30PM HongKong Time. (20:00PM - 05:30AM EST)
Please have your order number available for reference so our Customer Support Representative can assist you in a more rapid manner.

Email Customer Support:
Email our friendly Customer Support Representative at support@grandgemstones.com. We respond to all emails within 24-hours of receipt.
AOL Users: Please adjust your spam filters to allow emails from support@grandgemstones.com. Otherwise you will not be able to receive our reply.

Suggestion Box:
grandgemstones.com thrives on customer feedback. Email support@grandgemstones.com to tell us how we can improve.