How Does A First Timer Buy Loose Gems For Sale Safely?
In part one, we discussed cross checking. Meaning, after finding a website with good loose gems for sale at excellent prices, we then had to verify the site as an established and legitimate business with excellent customer feedback...So what’s next in our first gems buying experience?!
Even with a well reputed gems, who has great loose gems for sale, we need to confirm that they have the three P’s: Policy, Payment process and Personal service.
Policy
A genuinely good loose gems business knows that keeping customers happy is rule number one. Their policies should be clearly indicated on their website, if you cannot see them then you should not consider doing any business.
Of course, an online gem buyer can never really examine gemstones, there are only photographs. And sometimes the gems that we see and buy from the website can look different in person. Therefore, in case of a gem not meeting a certain requirement, the most important of all the gems’s policies is their return policy.
There are many return policies, but you want one for 30 days, giving you enough time to return the loose gems to their original destination. Furthermore, you want a good gems return policy where your gems will give you a 100% refund. If your loose gems does not have return policies, including these two points, make no purchases!
Payment Process
Making payments for gems online requires the best protection. Every gem and jewelry professional understands this is as paramount, so if you are buying from a gems and they will only accept a wire transfer or money order, you should purchase no gems for sale from their website.
A good gems will understand the need to reassure their client that they are safe and should utilize secure third party payment processes like PayPal Pro. Some gems will also have ‘Merchant’ bank payment processes on their website; accepting credit cards like Visa and Mastercard.
Both PayPal and Merchant processes operate by taking the customer off the gems website and into their own secure payment system; this is visible to the customer when they can see the ‘https://’ prefix in the URL address window at the top of the internet browser. Either of these two methods are 100% customer safe.
Personal Service
As a potential gem buying customer, you should always verify that the ‘Contact’ page on a gems’s website contains genuine information: address, phone, email and fax if required.
You can verify the contact details by calling or e-mailing your gems. This is the perfect time to find out if they are ‘real’ gems professionals. Ask them questions you genuinely want answered: Do they really know about gems, are they honest about gem treatments, how helpful are they, how soon do they reply etc.
The readiness with which a good gems puts their customer’s care in priority position is a vital indication of whether or not you should do business with them. Never deal with a gems who tries to hide his identity or does not have time to be in direct contact with their customers.
The Language Barrier
As mentioned before, prices for buying http://www.grandgemstones.com/info-about/gemstones-for-sale.php closer to the source will be infinitely cheaper than compared to buying them on the high street. This advantage is based on the business of your gems being in countries like Thailand, China, Sri-Lanka and Madagascar.
Therefore, when you are in direct contact with them or just visiting their website, some of your gems’s English may be mispronounced or misspelt. Don’t take this as a sign that they are badly educated, or that they are running a ‘cowboy’ outfit. After all they are speaking in another language from their own. Bare that thought in mind, and your patience will definitely be rewarded by cementing and enriching your business relationship.
Additional Services
An excellent sign of a good gems and their business is the availability of additional services. For example: if a client wishes to have a gem cut to their specifications, loose gems businesses like Grand Gemstones, who have excellent loose gems for sale, also offer cutting services to their customers for free.
Conclusion
So your loose gems gems has passed all the checks we have outlined in this two part guide to buying gemstones for sale. What next? Well, we still advise that your initial loose gem transaction should be a small purchase. If the test purchase goes well then you can return for a further, larger purchase.
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